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Companies overestimate their employees’ trust. That’s bad for business, PwC says.
“The risk is not that people leave — it’s that they stay and work half-heartedly,” according to the firm’s report. Published March 18, 2024 Kathryn Mood Senior Editor While trust remains key to a company’s bottom line, executives “continue to overestimate” just how much their employees trust them — a gap that has only grown in…
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As anti-LGBTQ+ laws proliferate, workers say they want employers to be advocates
The majority of workers surveyed by an advocacy nonprofit said LGBTQ+ equality has worsened in the past year. Published March 27, 2024 Ginger ChristReporter Dive Brief: Anti-LGBTQ+ legislation has been on the rise, and 2023 set an all-time high, Out & Equal CEO Erin Uritus said in a statement. 2024 is on pace to exceed last…
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3 in 4 workers say they haven’t been trained for flexible work arrangements
“The pandemic forced the majority of organizations into hybrid work practically overnight, with no time to consider how to support new practices,” Wendy Hamilton, CEO of TechSmith, said. Published March 19, 2024 By Carolyn Crist Most employers haven’t adapted their practices to support the shift to flexible work, with 3 out of 4 workers saying their…
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Healthcare companies expand perks to recruit talent: report
The increase stands in contrast to other industries, which have cut back on extra offerings year over year. Published March 27, 2024 By Susanna VogelStaff Reporter Four years after the onset of the COVID-19 pandemic, the healthcare industry is still laser-focused on recruitment and retention. Credit agencies, such as Fitch Ratings, have called recruitment the single largest issue facing health systems…
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Fewer job posts contain educational requirements so far in 2024, Indeed says
While fewer job posts include degree requirements, these changes don’t necessarily reflect a shift in actual hires, other studies have shown. Published Feb. 29, 2024 By Carolyn Crist Formal education requirements are gradually disappearing from job postings, according to a Feb. 27 report from Indeed’s Hiring Lab. As of January 2024, 52% of U.S. job postings on Indeed…
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Why employee experience matters for customer experience
Front-line workers shape customer experiences with a brand every day, making them an invaluable source of insight. Published March 26, 2024 Bryan WasselReporter No one understands customer experience like a front-line worker. Cashiers, bank tellers and call center agents are the ones shaping the brand experience day in and day out — and the ones receiving feedback right…
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3 ways recruiters can set themselves apart from scam artists
With scammers getting more sophisticated, HR pros still have a few ways to distinguish themselves as legitimate. Published March 6, 2024 Emilie Shumwa Editor An example of some fake job descriptions. Permission granted by Aura If it feels like scams are becoming ubiquitous in daily life, it’s because, in many ways, they are. A 2023 analysis from the…
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Employees cite lack of productivity, high commuting costs as return-to-office barriers
While 73% of respondents reported that they feel more connected to their company when they are in the office with their colleagues, 76% said a lack of equipment limits their productivity. Published March 20, 2024 Joe BurnsReporter Hybrid workers spend $51 a day on average when they go into the office and 61% of workers spend between 30 and…
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Want happier employees? Create a community, business scholars say
Pay is great, but simple measures like showing kindness and recognizing workers go a long way, too, speakers said at a recent Academy of Management event. Published March 21, 2024 Ryan GoldenSenior Reporter Amid a downward trend in U.S. employee engagement, organizations must reshape their people management approach to more directly address employee happiness, panelists…
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Survey: When workers don’t feel valued, their productivity drops
Mental health has become a pillar of benefits discussion in recent years, especially as younger workers increasingly expect support from employers in this area. Published March 22, 2024 Kathryn MoodySenior Editor Dive Brief: 3 Ways To Ease the RTO Transition Despite pushback from employees, 90% of companies that have or plan to have a physical footprint…