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Companies overestimate their employees’ trust. That’s bad for business, PwC says.
“The risk is not that people leave — it’s that they stay and work half-heartedly,” according to the firm’s report. Published March 18, 2024 Kathryn Mood Senior Editor While trust remains key to a company’s bottom line, executives “continue to overestimate” just how much their employees trust them — a gap that has only grown in…
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3 in 4 workers say they haven’t been trained for flexible work arrangements
“The pandemic forced the majority of organizations into hybrid work practically overnight, with no time to consider how to support new practices,” Wendy Hamilton, CEO of TechSmith, said. Published March 19, 2024 By Carolyn Crist Most employers haven’t adapted their practices to support the shift to flexible work, with 3 out of 4 workers saying their…
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Why employee experience matters for customer experience
Front-line workers shape customer experiences with a brand every day, making them an invaluable source of insight. Published March 26, 2024 Bryan WasselReporter No one understands customer experience like a front-line worker. Cashiers, bank tellers and call center agents are the ones shaping the brand experience day in and day out — and the ones receiving feedback right…
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Employees cite lack of productivity, high commuting costs as return-to-office barriers
While 73% of respondents reported that they feel more connected to their company when they are in the office with their colleagues, 76% said a lack of equipment limits their productivity. Published March 20, 2024 Joe BurnsReporter Hybrid workers spend $51 a day on average when they go into the office and 61% of workers spend between 30 and…
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Survey: When workers don’t feel valued, their productivity drops
Mental health has become a pillar of benefits discussion in recent years, especially as younger workers increasingly expect support from employers in this area. Published March 22, 2024 Kathryn MoodySenior Editor Dive Brief: 3 Ways To Ease the RTO Transition Despite pushback from employees, 90% of companies that have or plan to have a physical footprint…